Putting Customers First

At Hollard, we prioritise our customers by treating them with care and dignity. We focus on people, not just clients, ensuring satisfaction at every interaction. This commitment is part of our Customer Service Charter.

Hollard promises to:

• Be professional and courteous in all interactions.
• Communicate clearly and keep our promises.
• Offer relevant products and services.

The Hollard Customer Experience Centre is a dedicated facility that uses advanced technology and skilled advisors to address queries related to Hollard Insurance and Hollard Life. It is located at Capital Place, Airport Residential Area.

The Customer Experience Centre handles claims and policy updates in English, Twi, Ewe, and Hausa, ensuring accessibility for a diverse customer base.

Customers can contact the Customer Experience Centre toll-free on 0800 444 999 every weekday from 8 am to 5 pm.

The Customer Experience Centre provides various services, including:

• Advising customers on Hollard’s services or products.
• Resolving customer complaints.
• Assisting in the renewal of expired motor insurance policies.
• Reminding customers about policy expirations.
• Advising on alternative payment methods for unsuccessful deductions.
• Performing KYC and updating customer information.

Hollard ensures clear communication by being transparent in our interactions and keeping our promises, as outlined in our Customer Service Charter.

Hollard's Customer Service Charter is a commitment to putting customers first in all touchpoints, ensuring professionalism, clarity, and relevance in our services.

Hollard handles customer complaints through our Customer Experience Centre, where skilled advisors work to resolve issues promptly and effectively.

Hollard's approach to customer satisfaction involves treating everyone with care and dignity, focusing on people rather than clients, and ensuring that every interaction leaves customers satisfied.