The award, presented at a grand ceremony held at the plush Labadi Beach Hotel, recognises Hollard Ghana’s exceptional service delivery, responsiveness, and customer-focused innovations across both general and life insurance offerings. This back-to-back win affirms the company’s reputation as a caring, dependable insurer that prioritises the needs and experiences of its customers.
Speaking on the achievement, Patience Akyianu, Group CEO of Hollard Ghana, said:
"Winning the Customer Care Award, two years in a row, is a proud moment for all Hollardites. It shows that our commitment to delivering superior customer experience is consistent and impactful. We will continue to raise the bar in customer service, ensuring that every interaction reflects our values of care, dignity, and innovation.”
Driven by its purpose “to enable more people to create and secure a better future by treating everyone with care and dignity”, Hollard Ghana has invested heavily in customer engagement channels, including user-friendly digital platforms, WhatsApp-enabled policy servicing, and an AI-powered chatbot, Araba Hollard. These tools ensure quick, seamless, and personalised interactions that exceed customer expectations.
Xodus Communications Limited organised the 8th edition to provide a spectacular occasion for insurance industry players to celebrate and network while rewarding achievements and leadership in various key areas. The event also promoted the industry's growth through progressive competition, innovation, and adherence to the highest professional standards in the sector.
About Hollard Ghana
The country’s favourite insurance group is Hollard Ghana, with subsidiaries Hollard Insurance and Hollard Life Assurance. The group combines its deep local knowledge of the market, having previously operated in Ghana for 25 years as Metropolitan Insurance, with the world-class expertise of an international insurance brand in 18 countries worldwide. With feet firmly planted on Ghanaian soil but headquartered in South Africa, Hollard delivers innovative insurance solutions customised to the unique risks Ghanaians face. Hollard offers various life and general insurance products, including funeral, personal accident, motor, business, travel, home, and more. Reach Hollard via 0800 444 999.
Beyond various nationwide office branches and Hollard 2U franchise shops, Ghanaians can find Hollard at Shell Fuel Station Welcome Shops, Melcom stores and online at www.hollard.com.gh and www.melcom.com/hollard-insurance for their insurance needs.
